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North West England | Ref: BBBH16593

£20000.00 - £22000 per annum + benefits

Role Title



North West

Role Profile

Our client, an award-winning homeware supplier, is looking to appoint a Merchandiser to join their dynamic and friendly head office team based in the North West. Reporting into the Operations Manager, you will be responsible for a number of customer accounts and your primary focus is to ensure their needs are met. You will manage the critical path to ensure stocks is delivered to the customer on time, keeping them in the loop in regards to order status and ensuring they are made aware of any issues. Liaising with customers on a daily basis, you will be confident and have excellent communication skills in order to maintain strong working relationships. You will be a forward thinker who has the ability to work in a fast paced environment and react quickly to change. This is a brilliant opportunity for an analytical individual with excellent Excel and customer facing skills to join a lively, growing business with a fantastic culture.


  • Conducting weekly range reviews and discussing 'forecast vs sales' variances with customers
  • Working closely with customers to help identify potential stock issues and solutions, to allow better planning
  • Management of the numbers and phasing within selection sheets, to feed into PRIMA & Forecast PRO
  • Conducting weekly customer reviews and subsequent stock re-phasing within PRIMA & Forecast PRO to minimise instances of excess buys and out of stock issues
  • Maximising sales opportunities with customers
  • Maximising on-time deliveries with customers
  • Handling customer PO/stock queries
  • Working closely with all internal departments
  • Managing internal business and customer expectations under pressure
  • Managing KPI's and ensuring lead times & critical paths are adhered to by customers and internally
  • Maintaining forecast accuracy
  • Understanding shipping requirements for customers, ensuring FOB and direct shipments run smoothly by reviewing customer manuals at time of order

Skills & Experience

  • Methodical with high attention to detail
  • Excellent communication skills both verbal and written
  • Ability to work under pressure and to tight deadlines whilst delivering results
  • Knowledge of Prima &/or alternative ERP systems would be advantageous
  • Analytical with a good level of numeracy and literacy
  • Knowledge of Microsoft Office, Excel in particular
  • Strong communication skills and the ability to build strong and positive relationships internally and externally
  • Knowledge of major retailer website booking systems would be an advantage
  • Knowledge of/ passion for the textile industry would be advantageous

Client information

Our client is an award-winning homeware supplier

£20-22k + benefits

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