Operations Manager

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Burton-On-Trent, Staffordshire | Ref: BBBH12225

£40000.00 - £50000 per annum

E-Commerce Operations Manager

Burton on Trent

£40,000 - £50,000

Role Profile

An established Retailer are looking for an experienced individual who has proven and tested experience in e-fulfilment multi-channel warehouse environments in the UK. This is an exciting & rewarding role which will be based at their distribution centre in Burton on Trent. The purpose of the role is to ensure a constant, smooth and efficient e-commerce operation whilst achieving agreed budgetary and service levels. Managing an operational team of Supervisors and Warehouse Operatives ensuring all KPI's are met and achieving company objectives.

Key Accountabilities:

  • To ensure all E-commerce orders are picked, packed and dispatched in a timely and accurate manner, in line with set operational KPI's
  • Plan and monitor manpower resource (daily/weekly). Identifying and shortfalls and react accordingly
  • Manage daily and weekly performance targets (Pick Rates & accuracy)
  • Ensure all operational staff provide outstanding customer service levels at all times
  • Communicate effectively with all relevant internal & external third parties, such as Warehouse Management, Suppliers and Couriers
  • Responsible for ensuring all Health & Safety is adhered to within the

E-commerce warehouse

  • Engage/Manage and develop staff. Encourage and motivate staff and recognise for excellent achievements
  • Report accurately KPI's as per agreed SLA's across multiple channels
  • Able to take on any adhoc project work when required
  • Development opportunities - Able to identify 'Quick wins' and longer term as part of continuous improvement/strategy methodologies.
  • Control Employee relations within the E-Commerce Warehouse, ensuring that all personnel issues are dealt with swiftly and within Company and legislation.
  • Enforcing Stock & Inventory control - WMS and System requirements
  • Housekeeping

Skills & Experience

It is essential that you will be a professional calibre candidate who has worked to a similar level within e-fulfilment & logistics roles. Please do not apply for this role if you don't have the required experience.

  • Task orientated - able to prioritise effectively. Self-starter and results driven.
  • Excellent Communication and Interpersonal skills
  • Multi customer/user experience is a desirable.
  • Responsible for all full time recruitment with assistance from HR.
  • Housekeeping
  • Health & Safety - Ensuring that this is practised each and every day. It is desirable that you have the IOSH qualification or similar.
  • IT Literate - Proven & demonstrative knowledge in MS Office (notably Excel).
  • Demonstrative analytical knowledge of using WMS systems to a competent and proficient standard.

Client information

Our client is a leading Retailer


£40,000 - £50,000

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Procurement, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com

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