Operations Manager

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Lancashire | Ref: BBBH12835

£60000.00 per annum + Excellent Benefits

Operations Manager (E-Commerce)
North West
£60,000 + Excellent Benefits

Role Profile
An established market leading retailer are looking for an experienced individual who has proven and tested experience in e-commerce warehouse environments. This is an exciting & rewarding role which will be based at their distribution centre in the North West. The purpose of the role is to ensure a constant, smooth and efficient e-commerce operation whilst achieving agreed budgetary and service levels. Managing an operational team of Shift Managers, Supervisors and Team Leaders (total headcount 350+), you will reporting into the senior management team.

Key Accountabilities:

  • To ensure all E-commerce orders are picked, packed and dispatched in a timely and accurate manner, in line with set operational KPI's
  • Plan and monitor manpower resource (daily/weekly). Identifying and shortfalls and react accordingly
  • Manage daily and weekly performance targets (Pick Rates & accuracy)
  • Ensure all operational staff provide outstanding customer service levels at all times
  • Responsible for ensuring all Health & Safety is adhered to within the warehouse
  • Engage/Manage and develop staff. Encourage and motivate staff and recognise for excellent achievements
  • Report accurately KPI's as per agreed SLA's across multiple channels
  • Able to take on any adhoc project work when required
  • Development opportunities - Able to identify 'Quick wins' and longer term as part of continuous improvement/strategy methodologies.
  • Control Employee relations within the Warehouse, ensuring that all personnel issues are dealt with swiftly and within Company and legislation.
  • Enforcing Stock & Inventory control - WMS and System requirements

Skills & Experience
It is essential that you will have a background working within blue-chip organisations, and experience working within a busy E-commerce environment.

  • Task orientated - able to prioritise effectively. Self-starter and results driven.
  • Excellent Communication and Interpersonal skills.
  • Responsible for all full time recruitment with assistance from HR.
  • Housekeeping
  • Health & Safety - Ensuring that this is practised each and every day. It is desirable that you have the IOSH qualification or similar.
  • IT Literate - Proven & demonstrative knowledge in MS Office (notably Excel).
  • Demonstrative analytical knowledge of using WMS systems to a competent and proficient standard.

Client information
Our client is a market leading retailer based in the North West.

£60,000 + Excellent Benefits

About Cast UK
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Business Change & Transformation, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com

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