Buying Team - Customer Services Representative

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Manchester, Greater Manchester | Ref: BBBH22483

Up to £19000.00 per annum

Role Title
Buying Team - Customer Services Representative

Role Profile
Our client, a leading distribution business, is looking to appoint a Customer Services Representative to their head office team based in Manchester. This is a permanent, full-time role where you will be responsible for supporting the buying team by managing customer enquiries and orders against set service and revenue targets. This position will ideally suit a confident and enthusiastic individual with experience in a sales / customer service environment, and excellent communication / organisational skills. This is a fantastic opportunity to join an established business and be part of a dynamic and supportive team.

Key Responsibilities

  • Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and credits
  • Proactive account management of customers alongside the Business Development team to increase customer satisfaction, revenue and profitability
  • Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints.
  • Delivery of a high-quality customer service and proactive management of customer feedback
  • Maintain accuracy of all sales order related information within the company systems
  • Communication with Procurement, Finance and Operations regarding supply, credit and delivery issues

Skills, Experience & Personal Attributes

  • Educated to A Level or equivalent plus a minimum of grade C at GCSE level Maths & English
  • Excellent verbal and non-verbal communication skills
  • Minimum of 2 years' experience within sales orientated or customer service environments
  • Strong IT skills, confident using Microsoft Office
  • Ability to work under pressure and to tight schedules
  • Strong organisational and administration skills
  • Team player with the ability to work on own initiative

Client information
Our client is a leading distribution business based in Manchester


About Cast UK
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit

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