Category Manager

North West England | Ref: BBBH17035

£25000.00 - £30000 per annum

Role Title

Category Manager

£25-30k

North West

Role Profile

Our client, a leading clothing supplier, is looking to appoint a Category Manager to a newly created role specifically to look after the personalisation area of the business. Reporting into the Customer Services Manager, you will develop the businesses personalisation proposition ensuring the business has a market leading offer and service for their customers. The role will look at the end to end process, starting with reviewing the technology they adopt to process an order through to the manufacturing and delivery process. The aim of the role is to centralise this sales channel and although there will be no direct reports, the role will entail significant collaboration with multiple departments. This position will ideally suit a switched-on and entrepreneurial individual, keen to have ownership of an area of a business and develop the end to end process.

Key Responsibilities

  • Design and implement an industry leading personalisation service for embroidery and print orders
  • Manage daily SLAs and resource planning for internal production and external suppliers
  • Source new technology, suppliers and products to expand the personalisation offer
  • Monitor the competition and constantly strive to be better than them
  • Work closely with suppliers, the internal production and sales teams
  • Be ready to take on management of direct reports as revenue and complexity grows
  • Report performance of costs and revenue versus budget
  • Clearly communicate performance versus SLAs
  • Review emerging technology to ensure the business are first to market with new value adding tech
  • Establish a robust and reliable production process with a mix of internal embroidery and external suppliers
  • Live and breathe service SLAs consistently over delivering against customer expectations and vs competitors
  • Work with the Category Managers to ensure the product range supports the personalisation strategy
  • Develop a personalisation P&L

Skills, Experience & Personal Attributes

  • Previous experience in online retail (desirable)
  • Entrepreneurial and competitive attitude
  • A customer first mentality
  • Excellent time management
  • Commercially astute balanced with creativity
  • Budget Management
  • Solutions focused with ability to think 'outside of the box'
  • PC Literate with high skills in Powerpoint, Word, Excel and Outlook
  • Self-motivated, resilient and tenacious with a strong work ethic
  • Organised, methodical and a good process/people balance
  • Logical thinker who is able to solve problems and keep a cool head
  • Passionate and driven
  • Prepared to make decisions, pragmatic and rational with a solutions-focus
  • Projects a self-assured image
  • Persuasive and influential
  • Change orientated, responsive, open minded and innovative
  • Strong team player, conscientious, trustworthy and reliable
  • Good verbal communicator

Client information

Our client is a leading clothing supplier based in the North West.

Remuneration
£25-30k

About Cast UK

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