Customer Service Executive Supervisor
£24,000 - £30,000 + Benefits (dependent on experience)
Our client, a market leading supplier to the Retail Industry, is looking for a Customer supply chain coordinator to process orders, support stock forecasting, stock flow, provide a central support hub, to champion and develop the collaboration with customers, by providing customer intelligence and identifying opportunities within trading partners through timely, focussed reports to the wider Commercial team.
- To process orders to agreed standards
- To maintain and take ownership customer portfolio at the same time managing a small team
- Take ownership of the sample from stock & data request operation.
- Ensure all invoices are despatched on time.
- To monitor and share news and data regarding the customers commercial performance.
- To track and share customer listings by distribution channel
- Be responsible for all levels of customer sales data
- Highlight any supply issues- coordinate with Stock control / supply chain/Account Mgr & Customer
- Analysing & Forward Planning
- Identification of trends within EPOS
- To identify trends within customer and product performance.
- Challenge sales teams & customers forecast to improve forecast accuracy and supply fulfilment
- Track sell out against plans and highlight any issues to again improve forecast accuracy and supply fulfilment
- To process customer orders in a timely and efficient manner, communicating issues and opportunities proactively
- To monitor and improve service levels producing on time reports
- To challenge current working practices and suggest efficiency improvements.
- To develop and maintain an account contact database, building up personal relationships at all levels.
Skills & Experience
- Good knowledge Excel
- Experienced SAP user would be advantageous
- Experience of working with major UK retailer would be advantageous, if not an enthusiastic, customer focused graduate looking to start a supply chain career.
Our client is an FMCG business based in Hertfordshire.
£24,000 - £30,000 + benefits
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