Customer Service Advisor

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Teddington, Middlesex | Ref: BBBH18953

£22000.00 - £25000.00 per annum + Excellent Benefits

Customer Service Advisor

Fluent in Either of the following languages, German, French, Spanish and or Italian

Twickenham

£25,000 + Excellent Benefits

Role Profile
Based in Twickenham , Cast UK's client is looking to strengthen its team with the recruitment of an experienced Customer Service Advisor. In this role, you will provide administrative support and work closely to ensure customer satisfaction with Internal Sales Specialists, Field Sales staff and the Core ATCC team.

To answer and satisfactorily deal with all communication from customers within agreed timescales and according to the KPI guidelines and the document Quality Standard Operating procedures.


Required skills:

  • Fluent in another language, German, French, Spanish and or Italian
  • Excellent telephone manner and communication skills.
  • Experience in a sales order processing environment involving customer service
  • Attention to detail and accuracy
  • Strong organisational and communication skills
  • Team Player, supportive of colleagues.
  • Organised and able to perform under pressure.
  • Good written and oral skills Essential.
  • Experience in using ERP systems such as SAP, ORACLE, SAGE etc.
  • Experience of using CRM systems, Desk.com or ESKER would be an advantage.
  • Educated to GCSE standard with Maths and English a minimum.
  • An interest in science would be an advantage

Remuneration
£25,000 + Excellent Benefits

About Cast UK
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com

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