Ref: BBBH32688
Customer Service Advisor
Customer Service Advisor
Hemel Hempstead
£22,000 + Benefits
Role Profile
Cast UK are supporting our client who is an International FMCG business. Located in the very accessible Hemel Hempstead area, you will be reporting into the Customer Service Manager. Within the role you will be helping with any queries that may come in from customers, this may be internal or external, and also from suppliers. You will work either Monday to Friday 3pm until 11pm or 9am to 5pm so must have a flexible approach to work.
Key Responsibilities:
- Process manual orders received from customers into the Transport Management System.
- Respond promptly to customer inquiries, amendments and requests
- Credit checking new customers; imposing and maintaining credit limits
- Monitoring bookings and collections with hauliers and suppliers
- Record details of new inquiries for rates and forward to the relevant team.
- Ensure that all KPI data completed daily and compiled into the reports
- Regularly update customers with the delivery status of orders
- Process and record all claims by entering them into the claims tracker
- Ensure all changes to information such as rates are regularly updated on the system and through marketing.
- Send and action any updates to the business.
Skills & Experience:
- Experience of a customer service role within a busy transport environment
- Strong and confident telephone manner
- Ability to make decisions using good judgement both quickly and effectively
- Having a good knowledge of Food Safety
- High energy and results driven
- Strong analytical, IT and Microsoft Excel skills is necessary.
Client information
Our client is an international FMCG business based in Hemel Hempstead
Want to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com
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