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Customer Service FLM

Job Title: Customer Service FLM
Contract Type: Permanent
Location: Wellingborough, Northamptonshire
Salary: £25000.00 - £28000.00 per annum
Start Date: ASAP
Contact Name: George Collier
Contact Email:
Job Published: 8 months ago

Job Description

Customer Service First Line Manager


£25,000 - £28,000

Role Profile

Cast UK are recruiting a Customer Service First Line Manager on behalf of one of our major clients who are an instantly recognisable name within their sector. The role would see you take a leading role in a busy Customer Service team, aiding the development of the department and implement crucial policy.

Reporting directly into the Contract manager you will be the main contact point for supply chain and service inquiries meaning you will have to maintain strong working relationships with both customers and senior management

Skills and Experiences

As this is a customer-facing role successful applicants will have good people skills and understand the importance of being representable and courteous at all times. Alongside this understand customer's business, needs and underlying concerns demonstrating a positive attitude to their work. Also crucial is the ability to react well to change and the desire to meet and exceed customer expectations. Other skills required:

  • Experience working in a busy Customer Service department
  • People Management skills
  • A clear understanding of KPIs and their application
  • The ability to time manage and organise effectively
  • Strong reporting and presentation skills
  • Identifies issues, problems and opportunities and seeks to constructively resolve

Our Client

Our Client is an instantly recognisable name within their sector who offer genuine opportunities for growth and development


£25,000 - £28,000

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Procurement, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit