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Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Kent, Kent
Salary: £35000.00 - £38000 per annum + bonus, pension, flexible working
Start Date: ASAP
Contact Name: Peter Hobson
Contact Email:
Job Published: 9 months ago

Job Description

Customer Service Manager


£35,000 - £38,000 + bonus + pension + healthcare + benefits

Role Profile

Our client, who is a leading FMCG business, is looking to appoint a Customer Service Manager to join their team in Kent. The duties of the role are as follows:

  • Building credible and robust relationships with all key customer contacts (internally and externally)
  • Responsible for monitoring stock integrity (including reconciliations) in external warehouses to ensure constant stock availability.
  • Overall responsibility for the order processing function
  • Responsible for resolving any outbound distribution issues e.g. late deliveries; refusal etc.
  • Overall responsibility for EDI master data maintenance
  • Responsible for ensuring timely and accurate invoicing to customers in accordance with company policy.
  • Responsible for ensuring debit and credit notes are issued within the specified time limits
  • Line management responsibility for the Customer Services team

Skills / Key Competencies

  • Good understanding of sales order processing systems (ideally SAP)
  • Knowledge of forecasting software advantageous (Manugistics)
  • Experience of reporting software advantageous (Business objects/Business warehouse)
  • Strong Microsoft Office (Excel, Word, PowerPoint)
  • Good communication skills (French language advantageous)
  • Line management experience

Client information

Our client is a leading FMCG business.


£35,000 - £38,000 + bonus + pension + healthcare + benefits

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Purchasing, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit