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Head of Operations

Job Title: Head of Operations
Contract Type: Permanent
Location: Oxford, Oxfordshire
Salary: £60000.00 per annum + Car + Benefits
Start Date: ASAP
Contact Name: Dan Bevan
Contact Email:
Job Published: 9 months ago

Job Description

Head of Operations


£60,000 + Car + Benefits

Role Profile

The Head of Operations role is a vital position for the business that looks after the engineering and servicing department ensuring that each item that arrives to be serviced is checked in, tracked, processed by engineers, put away, picked and then subsequently dispatched out correctly. This operation is fast paced and demanding as items that come in need to be back out the next day, the operations is 24hrs.

The Head of Operations will be responsible for reporting operational performance and liaising closely with the customer, detailing KPI performance and ensuring the operation is performing to the required level to facilitate the continued growth and rise in volume that is expected to happen as the operation continues to grow as it reaches full capacity.

Key responsibilities within this autonomous role include:

  • Overall management of service personnel, engineers, pickers and despatchers.
  • Employee engagement and development of the management team below you. Operation managing a team of full time employees and agency staff.
  • Efficient management SLA / KPI and working closely with the customer.
  • Manage all aspects of operational performance and staff development.
  • Lead role for all operational continuous improvement.
  • Successfully coach and mentor all operational staff.

Skills and Experiences

To be successful in your application you will need experience within a fast paced engineering or servicing operation where you have looked after large teams, the operation currently stands at circa 300 staff but is expanding to 500 staff in the near future. Your experience ideally will be in a similar operation to this one or with enough transferable skills to make a difference and understand the requirements quickly. You should have the ability to manage both operationally and strategically the Head of Operations role will involve a lot of time spent within the operation looking at best practice.

Our Client

A leading Engineering and Distribution business.


£60,000 + Car + Benefits

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Procurement, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit