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Customer Operations Manager

Ref: AS1431463

Fulham, London

£35,000

  • Permanent
  • Operational Analysis
  • Process Improvement
  • Stakeholder Engagement

About the candidate

The candidate brings an extensive background in customer operations and logistics management within technology-centric sectors. With a journey that spans over three years, they are adept at solving intricate service issues and advancing operational efficacy, particularly in technology-driven and fast-paced environments. This candidate is well-known for their robust analytical abilities, which allow them to discern patterns and instigate effective strategies that augment both client contentment and operational productivity. Their cooperative working ethos ensures seamless integration with diverse teams, fostering environments that thrive on shared success and optimal performance aligns.

What makes them great?

  • Problem Resolution: Proven track record in quickly identifying and resolving complex operational issues, enhancing customer satisfaction and efficiency.
  • Metrics Improvement: Enhanced service delivery by 20% through strategic initiatives and reduced shipping delays by 15% via process optimisations.
  • Team Collaboration: Highly effective at engaging with teams across functions, contributing to a cooperative and productive workplace.

Areas of expertise

  • Operational Analysis: Skilled in evaluating and enhancing service logistics and customer support operations within the technology sector.
  • Process Improvement: Developed and implemented strategies that significantly reduced shipping delays and improved service delivery metrics.
  • Stakeholder Engagement: Demonstrated ability to collaborate effectively with suppliers, internal teams, and cross-functional groups to drive operational improvements.