Delivery Partner Engagement & Account Manager

Leicester, Leicestershire | Ref: BBBH33230

Up to £65000 per annum + plus car allowance and benefits

Operating Partner Engagement and Account Manager
Remote
£65,000 plus car allowance and benefits

Role Overview
Our client is a hugely ambitious final-mile delivery startup undergoing rapid expansion across the UK and they're looking for someone to join them on their exciting journey in this exciting role. You'll be responsible for building supportive and collaborative relationships with Operating Partners with the ultimate goals being 100% OTIF, Outstanding Customer Satisfaction and Continued Growth. The role is remote/field based with the expectation of regular visits to visit Operating Partners.

Key Responsibilities:

  • Manage the commercial relationship with Operating Partners, ensuring payment for services is accurate and timely,
  • Liaise with Ops Performance Team to support Operating Partners to increase output and performance, reporting regularly on KPI's,
  • Maintain effective 360-degree comms, ensuring Operating Partners are kept informed of updates/changes whilst ensuring their voices are heard in a true collaborative partnership,
  • Arrange quarterly 'round tables' with all Operating Partners to share best practice, address issues and ultimately improve performance,
  • Manage current relationships, as well as sourcing and onboarding new Operating Partners,
  • Relentless focus on operational excellence,

Skills & Experience

  • Commercial account management experience,
  • Strong leadership skills essential,
  • Great motivational skills,
  • Superb communications ability,
  • Passion to strive for excellence,
  • 'Hands-on' work ethic,
  • Understanding of operations,
  • Flexibility to location and hours

Remuneration
£65,000 plus car allowance and benefits

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