Warehouse & Distribution Manager

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Farnborough, Hampshire | Ref: BBBH27333

£225 - £300 per day

Warehouse & Distribution Manager - Logistics - Interim or Fixed Term Contract (FTC)

Farnborough

£35,000 - £45,000

Role Profile

Our client is a leading retailer of Luxury products in Fashion, Beauty & Home Furnishing. They are looking for an established Customer Delivery Manager to join the team on a Fixed Term Contract or Interim bases. The role is due to start towards the end of the month and will be a 6 month contact in the first instance.

Accountabilities & Responsibilities:

  • Managing end to end cycle of receipt, storage, delivery & returns for large items to customers on behalf of stores located in Brent Cross, Canterbury, Colchester & Kingston.
  • Establish & maintain effective transport delivery schedule to maintain high levels of customer service whilst establishing efficient utilisation of colleague and the fleet.
  • Collaborate with different department within the stores to ensure delivery schedules are visible to stores ensuring an effective process for booking in deliveries are adopted
  • Work with buying team to establish strong understanding of inbound product flows to create volumetric plans.
  • Establish & implement KPIs for operation & an effective report system.
  • Manage work patterns to ensure smooth running of operation during peaks & maintain stable relationships with suitable agencies to manage seasonal peaks.
  • Liaise with retail operations team to set clear expectations surrounding expectations of the quality of service ensuring that all drivers & mates are trained & managed in line with these.
  • Ensuring all complaints are managed courteously & professionally in a timely manner.
  • Manage inbound supplier receipts, storage, loading & delivery whilst maintaining suitable relationships with stores ensuring collection & delivery of items sold form the shop floor.
  • Manage supply of display electricals & furniture to stored on pre agreed basis
  • Manage the backhaul & storage of store fixtures
  • Ensuring that all working environments & process are fully compliant with company policy & statuary H&S regulations addressing any concerns through the appropriate channels.
  • Ensure maintenance of delivery fleet in compliant with legal requirements
  • Establish & maintain an effective performance management processes across all colleagues

Key Skills & Experience:

  • Experience as a front line manager or team lead within a white glove delivery operations
  • LGV delivery fleeting maintenance requirements
  • Good commercial understanding of financial & commercial decision & impact.
  • A strong understanding of delivery & logistics processes involved in the transportation of heavy & large goods.
  • Thrives under the pressures of working in a fast changing environments with strong ability to maintain operational disciplines during periods of significant change.
  • Ability to lead from the front, maintaining strong relationships with your team
  • Customer service is at the heart of everything you do ensuring that exceptional customer services in never compromised.
  • Holds a CPC or has experience of managing CPC requirements

Client information

Our client is a leading retailer of Luxury products in Fashion, Beauty & Home Furnishing.

Remuneration
£35,000- £45,000

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com.

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