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Account Manager

Luton, UK

£60,000

  • Permanent
  • Operational Efficiency
  • Client Relationship Specialist
  • Team Leadership

About the candidate

The candidate is a seasoned Account Manager with a rich background in facilities management, specializing in the Total Facilities Management sector. They possess a strong ability to foster lasting client relationships and effectively coordinate on-site teams to deliver exceptional service across hard and soft services. Known for a hands-on approach, the candidate excels in enhancing service quality and compliance with stringent health and safety standards.

With a leadership style that builds and motivates teams, fostering a collaborative workplace environment, the candidate has a proven track record of achieving and exceeding performance goals. Commercially savvy, they thrive in scenarios that call for budget handling and performance metrics optimisation, making them an ideal fit for positions requiring both operational acumen and strategic relationship management.

What makes them great?

  • Operational Improvements: Successfully implemented process changes leading to a 20% increase in operational efficiency in a previous role.
  • Contract Renewal Rates: Demonstrated ability to increase contract renewals by 15% through effective team management and excellent client communications.
  • Service Quality Enhancement: Consistently achieves and exceeds performance targets, significantly enhancing service quality and client satisfaction.

Areas of expertise

  • Client Relationship Management: Expert in nurturing durable relationships with clients, leading to sustained contract renewals and enhanced client satisfaction.
  • Team Leadership: Skilled in leading multidisciplinary teams to meet and exceed performance targets, fostering a culture of continuous improvement and engagement.
  • Operational Excellence: Demonstrates proficiency in managing and improving service delivery with a special focus on operational efficiency and compliance with health and safety regulations.