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Account Manager

Ref: AS5547300

Leeds, England

£40,000

  • Permanent
  • Client Relationship Development
  • Risk Management Sector
  • Service Delivery Improvement

About the candidate

A driven Account Manager with a strong background in account management and customer relationship development across the risk management, security services and facilities management sectors. They bring a proactive, service-led approach to managing client accounts, resolving enquiries and building trusted long-term partnerships.

With experience supporting key accounts, coordinating tailored service solutions and working closely with internal teams, they are well suited to a permanent role where they can continue improving client satisfaction, retention and account growth.

What makes them great?

  • Improved Client Retention - Contributed to an approximate 20% increase in client retention by introducing regular feedback mechanisms and improving service delivery.
  • Increased Service Uptake - Streamlined account reporting processes, helping to drive an approximate 15% uplift in service uptake and stronger client engagement.
  • Strong Commercial Awareness - Able to identify opportunities for account growth while maintaining high levels of customer satisfaction and responsive client support.

Areas of expertise

  • Client Relationship Management - Experienced in managing client portfolios, acting as a key point of contact and maintaining strong service standards.
  • Service Delivery & Account Support - Skilled in coordinating service requests, preparing tailored quotations and supporting smooth delivery across internal teams.
  • Reporting & Business Reviews - Confident conducting account reviews, improving reporting processes and using client feedback to strengthen engagement.