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Area Operations Manager

Ref: AS7332723

Durham, England

£40,000

  • Permanent
  • Multi-Site Operations
  • Service Efficiency Improvement
  • Team Development

About the candidate

A seasoned operations professional with over five years’ experience leading multi-site teams across the service, facilities and transport sectors. They bring a hands-on, people-focused approach and are at their best when out in the field, supporting frontline teams, building strong client relationships and keeping day-to-day operations running smoothly.

Available to start in two weeks and seeking a permanent opportunity, they offer strong experience in performance management, stakeholder communication, budget control and continuous improvement. They are confident working across multiple locations and have a clear track record of improving service efficiency, customer satisfaction and team retention.

What makes them great?

  • Improves Operational Performance: Delivered process improvements that increased service efficiency by around 20%, helping to raise customer satisfaction levels.
  • Strengthens Team Retention: Supported the launch of a training initiative that improved employee retention by around 15%, helping to build more stable and capable teams.
  • Commercially Minded: Brings budget management and reporting experience, with exposure to cost-saving initiatives that supported improved operational performance.

Areas of expertise

  • Multi-Site Operations: Experienced in overseeing service delivery across multiple locations, ensuring standards, compliance and client expectations are consistently met.
  • Team Leadership & Development: Skilled in coaching frontline teams, improving performance and supporting succession planning through structured training initiatives.
  • Client & Stakeholder Management: Confident building trusted relationships with clients, internal teams and operational stakeholders to keep communication clear and service delivery on track.