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Business & Operations Director

Ref: 645156

Borehamwood, Hertfordshire

£65,000 | £275 per day

  • Permanent / Contract
  • Operations Transformation
  • Supply Chain Leadership
  • AI Process Automation

About the candidate

This Business & Operations Director brings eight years of experience across food manufacturing, import/export, wholesale, e-commerce, supply chain and business systems transformation. They have reported directly into senior leadership within a multi-brand UK food business, leading a management span of 22 across factory, warehouse, sales, administration, digital and marketplace operations.

Commercially sharp and very hands-on, they combine operational leadership with systems, automation and AI-led process improvement. They have managed around £250k of operational, equipment and IT budgets, overseen international logistics across 27 countries, led ERP and warehouse system change, and are available for permanent or contract opportunities on one week’s notice.

What makes them great?

  • Commercial impact: Built a B2B acquisition channel that generated approximately US$17m in committed five-year supply agreements, while also owning pricing, profitability and operational budget decisions.
  • Service and efficiency improvements: Created proactive shipment tracking and exception workflows that reduced daily customer escalations from 25+ to around two across 27 distributor markets.

  • Technology-led operator: Delivered major system and automation improvements, including a zero-downtime cloud file migration, AI email triage that cut inbox time by around 43%, and production improvements that increased packing and finishing output fivefold.

     

Areas of expertise

  • Operations & supply chain leadership: Experienced across multi-brand food manufacturing, warehouse operations, stock planning, international freight, distributor management and third-party logistics.
  • Business systems & transformation: Strong background owning ERP, inventory, e-commerce, cloud collaboration and workflow automation projects from requirements through to testing, rollout and user adoption.
  • AI, automation & process improvement: Designed and built AI-assisted email triage and escalation workflows that reduced time spent in inboxes by around 40% and cut critical issue response times from 2–3 hours to under one hour