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Customer Service Manager

Ref: AS5445204

Bristol, UK

£45,000

  • Permanent
  • Logistics Customer Experience
  • Service Improvement
  • Team Leadership

About the candidate

A customer-focused service leader with a strong background in logistics and transport, bringing hands-on experience across frontline support, team leadership and customer service management. They have built a solid track record of improving customer experience, strengthening client relationships and keeping teams focused on service standards in busy operational environments.

They are well suited to a permanent role where they can lead a customer service function, support operational improvement and work closely with depot, transport and account teams to drive better outcomes for customers and the wider business.

What makes them great?

  • Improved Customer Retention: Delivered service improvement initiatives that increased customer retention by 15% within a logistics environment.
  • Boosted Response Times: Improved customer response times by 20% through process optimisation and focused team training.
  • Strong Commercial Relationships: Played a key role in expanding customer accounts by building trusted client relationships and understanding changing service needs.

Areas of expertise

  • Customer Service Leadership: Experienced in managing and developing customer service teams, supporting daily performance and maintaining high service standards.
  • Logistics & Transport Operations: Strong understanding of customer requirements within regional logistics, national transport and freight service environments.
  • Process Improvement: Skilled at identifying service issues, improving response processes and supporting teams through practical training and operational change.