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General Catering Manager

Ref: AS1698218

Luton, England

£45,000

  • Permanent
  • Multi-Site Catering Operations
  • Customer Satisfaction Improvement
  • Team Development

About the candidate

This candidate is an accomplished General Catering Manager with extensive experience across multi-site catering operations, large-scale contract environments and local hospitality settings. They bring a strong mix of hands-on leadership, commercial awareness and operational know-how, with a clear focus on improving food quality, service delivery and customer satisfaction.

They are particularly strong in fast-paced environments where team engagement, client relationships and consistent standards really matter. Available to start in 2 weeks and seeking a permanent role, they would suit an organisation looking for a confident catering leader who can steady operations, develop people and drive continuous improvement.

What makes them great?

  • Improved Customer Satisfaction – Introduced training programmes across a regional catering operation, helping improve customer satisfaction scores by around 20%.
  • Reduced Operating Costs – Developed budgeting strategies within a large national catering environment, delivering cost reductions of around 15% while maintaining high service standards.
  • Calm During Change – Played a key role in a major contract transition, improving service quality, operational efficiency and team confidence during a busy period of change.

Areas of expertise

  • Multi-Site Catering Operations – Experienced in overseeing regional catering services, leading managers and ensuring consistent food and service standards across multiple locations.
  • Team Leadership & Development – Strong track record in coaching, mentoring and building engaged teams through structured training and hands-on support.
  • Budget & Process Management – Commercially aware, with experience improving workflows, supporting contract transitions and managing costs without compromising service quality.