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Head of Operations

Ref: 587902

Woking, UK

£80,000

  • Permanent
  • Operational Leadership
  • Business Growth Strategy
  • Commercial Transformation

About the candidate

A commercially focused Head of Operations with around a decade of leadership experience across consultancy, leisure, hospitality, education technology, sales, recruitment and employability services. They have managed multi-site operations, launched new brands and concepts, led large teams of up to around 60 people, and supported businesses through growth, turnaround and change.

They bring a hands-on, entrepreneurial approach with strong experience across P&L ownership, go-to-market strategy, stakeholder management, team development and operational improvement. They are seeking a permanent opportunity and are available on one month's notice.

What makes them great?

  • Proven Commercial Impact: Delivered a 20% gross margin increase through pricing and menu redesign, supported a business turnaround to profitability within three months, and grew a new territory to around £100k revenue in year one.
  • Growth-Focused Operator: Achieved 24% year-on-year revenue growth, 42% gross profit growth and a 26% increase in new business through effective strategy, sales development and operational execution.
  • Strong Team Builder: Improved KPI performance across all measured areas in a regional operation, maintained 0% employee turnover year-on-year in a senior country management role, and led teams through scale-up and wind-down phases.

Areas of expertise

  • Operational Leadership: Experienced in managing multi-site operations, service delivery, budgets, forecasting, compliance and performance across fast-paced, KPI-led environments.
  • Business Growth & Transformation: Skilled in launching new brands, building go-to-market strategies, scaling teams and improving commercial performance across start-up and growth-stage settings.
  • People Management: Strong track record of coaching, mentoring and developing managers and teams, including recruitment, onboarding, performance reviews and engagement initiatives.