Head of Operations
Ref: AS9226303
London, England
£75,000
- Permanent
- Multi-Site Operations
- Hospitality And Retail Leadership
- Commercial Performance Improvement
About the candidate
This candidate is an experienced operations leader with a strong background across hospitality, quick service restaurants, coffee retail and fast casual dining. They bring solid multi-site experience, having overseen portfolios of up to 15 locations, with a focus on improving standards, customer experience and commercial performance.
They come across as a hands-on, people-focused operator who is confident coaching managers, building accountability and driving continuous improvement in fast-paced environments. They are seeking a permanent role and are available to start in 2 weeks.
What makes them great?
- Improved Cost Control: Introduced new operational processes that reduced costs by 20% across a 15-site portfolio.
- Delivered Sales Growth: Supported targeted training and development initiatives that helped improve sales by 15%.
- Boosted Customer Loyalty: Led best practice improvements across multiple stores, contributing to a 30% increase in customer retention and a new concept exceeding first-quarter sales projections by 25%.
Areas of expertise
- Multi-Site Operations: Experienced in managing performance, compliance and customer experience across multiple hospitality and retail locations.
- Team Leadership & Coaching: Skilled at mentoring store managers, improving morale and creating a culture of accountability.
- Commercial Performance: Strong understanding of budgets, sales growth, operational efficiency and customer retention.