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Head of Operations

Ref: 269414

London, UK

£95,000

  • Permanent
  • Global Operations Leadership
  • Luxury FMCG Supply Chain
  • Operational Transformation

About the candidate

This candidate is a commercially focused operations leader with 15+ years’ experience across luxury FMCG, beauty, skincare and international retail channels. They have led global supply chain, logistics, manufacturing, 3PL, demand planning and P&L activity across the UK, Europe, US, Asia and GCC, supporting fast-paced growth in premium, regulated product environments.

They bring strong experience in scaling multi-million-pound operations, building high-performing teams, launching new markets and improving systems, reporting and governance. Their background includes ERP implementation, strategic sourcing, supplier management, post-merger integration and operational transformation across ecommerce, retail, distributor, hotel, spa and airline channels.

What makes them great?

  • Delivers measurable growth: Supported rapid international scaling, including revenue growth of around 120% in one year, following previous year-on-year growth of roughly 70% and 100%.
  • Strong cost control: Achieved around 50% reductions in both cost of goods and US shipping costs, alongside approximately $200k in write-off savings through improved sourcing, vendor management and operational control.
  • International launch capability: Onboarded multiple global retail, ecommerce and distributor accounts, established compliant EU and GCC trading routes and managed product lifecycle activity across 40+ premium SKUs.

Areas of expertise

  • Global operations and supply chain: Experienced in leading end-to-end supply chain, manufacturing, 3PL, logistics, inventory, replenishment and international distribution across multiple markets.
  • Operational transformation: Strong track record in ERP implementation, operating model design, process improvement, financial reporting and scalable governance.
  • Commercial and regulatory delivery: Skilled in P&L management, NPD, supplier negotiation, compliance and market readiness across regulated FMCG and beauty sectors.