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Head of Operations

Ref: 645428

London, UK

£60,000

  • Permanent
  • Operational Transformation
  • Warehouse And Logistics Leadership
  • Process Improvement

About the candidate

A multi-award-winning Head of Operations with strong experience across retail, DTC, B2B, start-up and scale-up environments. They have built and scaled fulfilment, warehouse, logistics, customer service, HR and operational functions, creating structure, visibility and accountability in businesses going through growth or change.

They are particularly strong in operational transformation, performance dashboards, SOPs, process improvement, team leadership and stakeholder management as well as a strong understanding of 5S, Lean Management Principles and Six Sigma. Based in London, they are seeking a permanent opportunity and are available on one month’s notice.

What makes them great?

  • Proven Efficiency Gains: Reduced cost per order by over 60% in a fast-growth operations environment, while improving visibility across warehouse and logistics performance.
  • Scale-Up Experience: Increased operational capacity by 50% and led the move to a larger facility while maintaining business continuity.
  • Performance Focused: Delivered under 1% imperfect order rate, one month at 0% order defects, and achieved a 63% hub performance improvement through better processes, reporting and team engagement.

Areas of expertise

  • Operational Leadership: Experienced in leading multi-site operations, warehouse, fulfilment, logistics and customer service teams of up to around 80 people.
  • Process Improvement: Skilled in building SOPs, workflows, dashboards, KPIs and reporting tools to improve consistency, accountability and performance.
  • People & Change Management: Strong background in recruitment, training, HR processes, performance management and leading change across growing businesses.