We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Head of Service Operations

Ref: AS5566658

Goole, England

£135,000

  • Permanent
  • Service Delivery Improvement
  • Operational Cost Reduction
  • Customer-Focused Operations

About the candidate

An experienced service operations leader with a strong background across technology, telecommunications and IT solutions environments. They have led multi-functional teams, improved service delivery performance and used data-led decision-making to keep operations aligned with customer commitments.

Collaborative, commercially aware and confident engaging with stakeholders at all levels, they bring a practical continuous improvement mindset and a strong focus on customer outcomes. They are seeking a permanent role and are available to start in 2 weeks.

What makes them great?

  • Improved Service Efficiency: Introduced new scheduling processes and KPIs, helping to increase service delivery efficiency by around 20%.
  • Reduced Operating Costs: Delivered process optimisation and smarter resource allocation, contributing to operational cost reductions of around 15%.
  • Accelerated Turnaround Times: Used data analysis to spot improvement opportunities, supporting a reduction in project turnaround times of around 30%.

Areas of expertise

  • Service Operations Leadership: Experienced in managing service operations teams, aligning resources and maintaining high-quality delivery across complex environments.
  • Resource Planning & Capacity Management: Skilled in scheduling, workforce planning and improving operational alignment between service and field-based teams.
  • KPI & SLA Performance: Strong background in using performance data, service-level agreements and reporting to identify trends and drive measurable improvement.