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Internal Account Manager

Leeds, UK

£50,000

  • Permanent
  • Strategic Sales Growth
  • Customer Retention Specialist
  • CRM Expertise
  • Immediately Available

About the candidate

The candidate is a seasoned Internal Account Manager, with a proven track record in internal sales and account management across various demanding industries. Specialising in customer relationship management, they have consistently demonstrated a knack for nurturing and expanding client accounts, achieving significant profitability increases. Their practical experience is complemented by strong competences in CRM tools, strategic proposal development, and comprehensive communication and negotiation skills.

Having worked in roles that span from customer success to sales executive positions at leading companies in the industrial and environmental sectors, the candidate brings a wealth of practical knowledge. They have effectively managed diverse portfolios, successfully drove revenue growth, and maintained high satisfaction levels among complex B2B clienteles, making them a reliable choice for driving internal account strategies in any forward-thinking company.

What makes them great?

  • Revenue Growth: Achieved a 15% year-on-year increase in account profitability through strategic upselling initiatives.
  • Contract Renewals: Key player in realizing a 30% increase in contract renewals by strengthening customer relationships.
  • Problem-solving: Proven track record in resolving client issues promptly, ensuring continuous service delivery and elevating customer satisfaction.

Areas of expertise

  • Customer Relationship Management: Proficient in fostering and nurturing client relationships, resulting in high retention rates and improved satisfaction scores.
  • Strategic Sales Initiatives: Demonstrated ability to devise and implement tailored sales strategies that boost revenue and profitability.
  • CRM Tools Proficiency: Highly skilled in the utilization of CRM software to streamline account management processes and maintain accurate client records.