Key Account Manager

Nottingham, UK

£55,000

• Permanent
• Client Relationship Management
• Strategic Account Growth
• Revenue Generation

About the candidate

The candidate is a seasoned account management professional specialising in the environmental services sector, with over five years of experience. They have a robust track record in managing key customer accounts, driving substantial revenue growth and enhancing client satisfaction through strategic planning and exceptional customer service. This Key Account Manager excels in building strong client relationships and is adept at negotiating and implementing tailored solutions that align with both customer needs and business goals.

Previously, they have contributed to significant business developments, including a 15% revenue growth by improving client retention strategies and boosting customer upsell by 20% through enhanced service delivery. Their proactive approach and adept problem-solving skills have been critical in managing contract performance and resolving customer issues, thus contributing to high levels of client satisfaction.

What makes them great?

• Strategic Account Growth: Demonstrated success in driving a 15% increase in revenue through enhanced service packages and client engagement strategies.
• Customer Upselling: Achieved a 20% increase in upsells by introducing tailored solutions and maintaining high service standards.
• Exceeding Sales Targets: Exceeded sales targets by 30% in a previous role, securing long-term business and repeat customers.

Areas of expertise

• Client Relationship Management: Expert in cultivating and maintaining strong relationships, leading to improved retention rates and client satisfaction.
• Revenue Growth: Proven ability to generate revenue through strategic account management, up-selling, and cross-selling.
• Contract Management: Skilled in overseeing contract performance, ensuring compliance and delivering exceptional service.