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Operations Director/ COO

Ref: 218794

United Kingdom

£120,000

  • Permanent
  • Multi-site Operations Leadership
  • Supply Chain Transformation
  • Immediately Available

About the candidate

An immediately available senior operations leader with experience across multisite, international and highly regulated environments, including retail, FMCG, ecommerce, pharmaceuticals, logistics and private equity-backed organisations. They bring a strong blend of COO-level leadership, P&L ownership, supply chain strategy, procurement, warehousing, transport and transformation experience across the UK, Europe, North America and New Zealand.

They are particularly strong in stabilising complex operations, improving EBITDA performance and creating scalable operating models with clear governance, data-led decision-making and strong frontline engagement. Their background includes leading teams of 3,000+ people, managing P&Ls up to around £150m and delivering change in unionised, high-risk and commercially demanding environments.

What makes them great?

  • Proven cost and margin impact: Delivered around £300k in annual warehousing savings, around £500k in freight savings and around £1m annual operating cost reduction through operating model redesign, procurement improvement and restructuring.
  • Strong performance turnaround record: Moved a major grocery logistics operation from the bottom of the performance league table to the top three nationally within a year, while improving margin by 75% on a renewed contract.
  • Scaled leadership in complex environments: Led over 3,000 FTE across five distribution centres with a P&L of around £150m, delivering a 37% overachievement against a continuous improvement plan.

Areas of expertise

  • Multisite operations leadership: Experienced in leading large, complex networks across warehousing, transport, fulfilment, procurement, IT and supply chain.
  • Transformation and turnaround: Skilled in improving underperforming operations, embedding governance frameworks and creating operating rhythms that deliver consistent performance.
  • Commercial and stakeholder management: Comfortable working with Boards, CEOs, investors, customers and unionised workforces, with strong experience in P&L control and contract improvement.