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Operations Director

Ref: 446145

London, UK

£95,000

  • Permanent
  • E-Commerce Operations
  • Supply Chain Transformation
  • Immediately Available

About the candidate

This senior operations leader brings around two decades of experience leading end-to-end operations across e-commerce, food, fashion and homeware environments, covering both DTC and B2B models. Based in London, they have managed suppliers, 3PL and fulfilment partners, with a strong track record of improving cost, service, inventory and operational performance.

They combine hands-on operational leadership with strong commercial and analytical capability, including S&OP planning, cost modelling, demand forecasting and process improvement. They have also built AI-powered systems to provide real-time visibility across fulfilment, inventory and supplier performance, supported by senior-level business education and Lean Six Sigma Black Belt capability.

What makes them great?

  • Delivers measurable cost savings: Renegotiated fulfilment and supplier terms to reduce costs by around 30%, saving approximately $1m annually, and delivered a further circa £400k annual cost reduction while improving service.
  • Strong growth and transformation experience: Led a UK operational expansion from 4 to 23 sites in 12 months, supporting an operational productivity uplift of approximately £2m.
  • Improves efficiency and control: Reduced inventory from around $4m to $2.5m in three months, cut manual handling by 70% through automation and improved workforce efficiency by 15%.

Areas of expertise

  • Operational leadership: Experienced in leading multi-site, high-volume operations across e-commerce, fulfilment, logistics, production and customer service environments.
  • Supply chain and 3PL management: Skilled in supplier negotiation, fulfilment partner selection, inventory control, demand planning and service improvement.
  • Systems and process improvement: Strong background in workflow automation, AI-enabled visibility tools, Lean Six Sigma and scalable operating models.