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Operations Manager

Ref: AS4208468

Bristol, England

£45,000

  • Permanent
  • Team Leadership
  • Process Improvement
  • Client Service Delivery

About the candidate

This candidate is an experienced operations professional with a strong background in leading teams, improving performance and keeping client service standards on track within professional services environments. They have progressed through coordination, team leadership and supervisory roles, building a solid understanding of day-to-day operations, training, compliance and service delivery.

They bring a calm, proactive style and are confident managing busy teams, improving processes and creating a positive working culture. Available to start in two weeks, they are looking for a permanent role where they can help drive operational improvements and support wider business goals.

What makes them great?

  • Improved Productivity: Developed training programmes that increased team productivity by around 20% while maintaining compliance and service standards.
  • Boosted Efficiency: Implemented process improvements that delivered around a 15% increase in operational efficiency, while keeping employee engagement and client satisfaction high.
  • Client-Focused Approach: Has consistently supported service level agreements, improved client feedback and helped teams deliver a reliable, high-quality service.

Areas of expertise

  • Team Leadership: Experienced in managing diverse teams, setting expectations, delegating tasks and supporting performance through regular feedback and development.
  • Process Improvement: Confident identifying better ways of working, improving efficiency and supporting service delivery across fast-paced professional services teams.
  • Training & Development: Skilled in creating and supporting training initiatives that improve team capability, onboarding and day-to-day productivity.