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Operations Manager

Ref: 639669A

Reading, Berkshire

£55,000

  • Permanent
  • Project Governance
  • Stakeholder Management
  • Immediately Available

About the candidate

This immediately available Operations Manager is based in Reading, Berkshire and is looking for a permanent opportunity. They bring strong experience across event technology, facilities management and service delivery environments, with a background in leading operational governance, project delivery and cross-functional stakeholder coordination.

They have owned the delivery of high-volume event portfolios, led technology and process change projects, managed suppliers and built reporting structures that give senior teams clear visibility of risks, priorities and performance. Friendly, structured and hands-on, they are well suited to businesses looking for someone who can bring control, pace and continuous improvement to operational delivery.

What makes them great?

  • Proven high-volume delivery: Managed the successful governance and delivery of 150+ trade shows and commercial events each year, keeping projects on track and within agreed parameters.
  • Strong change management experience: Led a programme to scale a centralised facilities helpdesk from around 150 to 250+ UK sites, increasing regional coverage by roughly 50%.
  • People-focused leadership: Recruited and developed a team of 11, improving staff retention from around 40% to 60% while supporting progression within the team.

Areas of expertise

  • Operational Delivery & Governance: Experienced in managing end-to-end delivery plans, milestones, RAID logs, dependencies and decision tracking across busy operational portfolios.
  • Stakeholder & Supplier Management: Confident working with senior leaders, internal teams, vendors and technology partners to keep projects aligned and blockers resolved.
  • Systems & Process Improvement: Skilled in improving workflows, dashboards and reporting through platforms including project management tools, CRM systems, MS Project and generative AI tools.