Operations Manager

Ref: AS3350511

Blackburn, England

£55,000

• Permanent
• Fleet Optimisation
• Operational Efficiency
• Customer Service Leadership

About the candidate

A results-driven operations professional with strong experience across the car rental and commercial vehicle sectors. They bring a practical, customer-focused approach to managing day-to-day operations, improving fleet performance and supporting revenue growth across multi-site environments.

Available to start in 2 weeks and seeking a permanent opportunity, they are known for collaborative leadership, coaching teams and using operational data to spot improvements. Their background combines team management, service delivery and process improvement, making them a strong fit for an operations-focused role.

What makes them great?

• Improves operational performance: Delivered process improvements that increased fleet utilisation by 20%, supporting stronger efficiency and better customer outcomes.
• Commercially focused: Helped drive a 15% revenue increase over two years by analysing operational data and recommending strategic improvements.
• Develops high-performing teams: Introduced targeted training that reduced customer response times by 30% while maintaining strong satisfaction levels.

Areas of expertise

• Fleet and multi-site operations: Experienced in overseeing daily operations across multiple locations, with a focus on fleet utilisation, service quality and smooth operational delivery.
• Operational analysis and improvement: Skilled at reviewing performance metrics, identifying inefficiencies and recommending practical changes that improve processes and commercial outcomes.
• Customer service leadership: Confident leading customer-facing teams, improving response times and building a service culture focused on satisfaction and consistency.