Operations Manager
Ref: AS3345792
Stoke-on-Trent, United Kingdom
£55,000
- Permanent
- Fast-Track Refurbishment
- Construction Project Delivery
- Client Relationship Management
About the candidate
A seasoned operations professional with strong experience delivering fast-track refurbishment and fit-out projects across leisure, retail, hotel and education settings. They bring a solid understanding of JCT Design & Build contracts, alongside a practical, hands-on approach to keeping projects on track, commercially sound and aligned with client expectations.
Available for a permanent role and able to start in 2 weeks, they are a confident leader who builds strong team dynamics, maintains high standards around health and safety, and keeps communication clear across clients, contractors and internal teams.
What makes them great?
- Drives repeat business: Built strong client and stakeholder relationships that helped increase repeat business by around 30%.
- Improves project processes: Enhanced tender documentation practices, improving submission accuracy by approximately 20%.
- Leads safe, effective teams: Has managed diverse operational teams and contributed to a notable reduction in on-site incidents through a clear focus on safety and compliance.
Areas of expertise
- Fast-track refurbishment delivery: Experienced in managing multiple refurbishment and fit-out projects, keeping programmes moving while balancing quality, cost and client requirements.
- Contract and stakeholder management: Strong working knowledge of JCT Design & Build contracts, with a track record of building trusted relationships with clients, contractors and project teams.
- Site operations and compliance: Confident overseeing site performance, resource coordination, quality control and health and safety standards across busy project environments.