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Operations Manager

Ref: AS4696666

Reigate, Surrey

£50,000

  • Permanent
  • Facilities Management
  • Vendor Management
  • Operational Improvement

About the candidate

An experienced Operations Manager with a strong background in facilities management, overseeing multi-site operations across commercial, community and public sector environments. They bring a practical mix of hard and soft services knowledge, with proven experience managing outsourced providers, coordinating maintenance activity and keeping service delivery aligned to agreed standards.

They are a confident communicator and people leader, known for building strong relationships with stakeholders, vendors and internal teams. With a proactive approach to problem-solving, health and safety and continuous improvement, they would suit a permanent operations role where reliable service delivery and customer satisfaction are key.

What makes them great?

  • Improved Service Efficiency: Introduced team training programmes that helped increase service efficiency by around 20% across a diverse facilities portfolio.
  • Enhanced Client Satisfaction: Supported process improvements and clearer communication, contributing to an approximate 15% uplift in client satisfaction scores.
  • Strong Operational Leadership: Led facilities teams, built effective stakeholder relationships and helped reduce service complaints through proactive issue management.

Areas of expertise

  • Facilities Operations: Experienced in managing daily operations across varied property portfolios, covering service delivery, maintenance coordination and compliance.
  • Vendor & SLA Management: Skilled in working with outsourced providers and external suppliers to improve performance, resolve issues and maintain service standards.
  • Health & Safety: Strong understanding of operational compliance, safe working practices and the development of practical health and safety protocols.