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Performance and Operations Manager

Ref: 352191

Bradford-on-Avon, England

£72,000

  • Permanent
  • Fleet Maintenance Leadership
  • Field Operations Improvement
  • Supplier Performance Management

About the candidate

A practical and people-focused operations leader with 13 years’ management experience across fleet maintenance, field engineering, healthcare administration and logistics environments. They have led large, geographically dispersed teams across the UK and Ireland, including regional managers, engineers, supervisors, analysts, administrators, drivers and warehouse teams.

They are confident managing service performance, compliance, supplier relationships, budgets and operational improvement. Their background includes overseeing high-volume maintenance activity, improving booking utilisation, reducing staffing requirements and developing managers through structured coaching, performance reviews and clear action planning.

What makes them great?

  • Delivers measurable process improvements: Redesigned invoice recovery processes, removing duplicated inputs and helping establish recurring recovery of around £20k per month.
  • Strong budget and volume experience: Has overseen around 1,000 maintenance jobs per day within a departmental budget of more than £56m, while maintaining focus on availability, compliance and service levels.
  • Improves performance through people: Increased clinic booking slot utilisation by 15%, improved safety reporting by 60% and reduced staffing requirements by 10% through better planning, coaching and process design.

Areas of expertise

  • Fleet, maintenance and downtime control: Experienced in managing national car, LCV and HGV maintenance activity, balancing vehicle availability, service levels, supplier performance and cost control.
  • Operational performance improvement: Strong track record using KPI reviews, root cause analysis and process mapping to improve productivity, service quality and compliance.
  • Dispersed team leadership: Comfortable leading multi-site and field-based teams, developing managers, improving engagement and embedding structured performance management.