Regional Service Manager
Ref: AS4802880
Deeside, Wales
£60,000
- Permanent
- Marine Service Operations
- Technical Support Leadership
- Customer Service Improvement
About the candidate
An experienced service management professional with a strong background across marine services and industrial equipment environments. They bring a customer-focused approach, solid technical understanding and proven experience leading field-based and technical support teams in fast-paced service settings.
They have managed regional service operations, introduced KPIs, improved team performance and built strong client relationships. Seeking a permanent opportunity, they are available to start in 2 weeks.
What makes them great?
- Improved Service Performance: Delivered around a 20% improvement in service response times through process improvements and clearer departmental KPIs.
- Supported Revenue Growth: Contributed to approximately 15% growth in spare parts sales by streamlining service processes and improving team capability.
- Strong People Leadership: Developed training programmes and led technical teams across marine and industrial environments, helping improve service efficiency and customer loyalty.
Areas of expertise
- Service Operations: Experienced in overseeing regional service delivery, managing workloads, monitoring KPIs and improving response performance.
- Technical Support Leadership: Confident leading field engineers and technical teams, with a hands-on background in troubleshooting and maintenance.
- Customer & Commercial Focus: Skilled at building client relationships, improving satisfaction and supporting growth through better service processes.