Sales Operations Manager

Ref: AS9650471

London, UK

£65,000

• Permanent
• Salesforce & CRM Optimisation
• B2B SaaS Operations
• Forecasting & Pipeline Accuracy

About the candidate

An accomplished Sales Operations Manager with strong experience across B2B SaaS, technology and telecommunications environments. They bring a practical, analytical approach to improving sales operations, with a focus on pipeline accuracy, reporting, Salesforce data integrity and CRM adoption.

Confident working with sales representatives through to senior leadership, they are well suited to fast-moving commercial teams that need clearer workflows, better forecasting and reliable processes across multiple regions.

What makes them great?

• Improved Forecast Reliability – Developed and maintained sales dashboards that helped improve forecast reliability by around 20%.
• Boosted Sales Performance – Provided actionable performance insights that contributed to an approximate 15% increase in quarterly sales performance.
• Strong Commercial Support – Acts as a trusted link between sales teams and senior management, resolving system queries and creating sustainable processes that improve efficiency.

Areas of expertise

• Salesforce & CRM Management – Skilled in maintaining data quality, supporting CRM implementation and helping sales teams get the most from their systems.
• Pipeline & Forecast Reporting – Experienced in building dashboards, analysing sales performance and improving forecast reliability for leadership teams.
• Sales Process Improvement – Strong background in streamlining deal desk activity, onboarding new starters and documenting processes to improve consistency.