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Sales & Service Director

Ref: 631942

Kent, England

£65,000

  • Permanent
  • Commercial Strategy
  • Service Operations Leadership
  • Immediately Available

About the candidate

A commercially focused Sales & Service Director with over 20 years' experience leading sales, service operations, commercial strategy and customer growth across HVAC, refrigeration and commercial catering equipment sectors. They bring a strong mix of entrepreneurial leadership, key account management and hands-on operational control, having led small business growth as well as national service activity for a major global engineering group.

They are confident managing contract negotiations, customer service delivery, sales planning, marketing activity, supplier relationships and cross-functional teams. With a practical, straight-talking style, they are well suited to a business looking for someone who can drive revenue, strengthen customer relationships and keep service delivery running smoothly.

What makes them great?

  • Over 20 Years' Senior Leadership Experience: Has led business strategy, sales, service and operational delivery across both owner-managed and larger corporate environments.
  • Strong Growth Mindset: Developed and implemented market growth strategies, sales campaigns and exhibition activity to support top and bottom-line performance.
  • Customer-Led Operator: Built long-term relationships with major retail, hospitality and commercial clients, improving revenue opportunities through regular contact, service quality and local market knowledge.

Areas of expertise

  • Sales & Commercial Strategy: Experienced in building sales plans, developing market growth strategies and managing key accounts across national and regional customer bases.
  • Service Operations Leadership: Strong background leading refrigeration, HVAC and equipment service operations, including daily activity management, field visits and customer satisfaction.
  • Contract & Stakeholder Management: Skilled in negotiating commercial terms, managing supplier relationships and working with internal teams to deliver against budget and service targets.