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Service Project Manager

Ref: AS6724813

London, UK

£55,000

  • Permanent
  • Aviation Logistics
  • Service Delivery
  • Stakeholder Management

About the candidate

A hands-on Service Project Manager with over six years’ experience across aviation logistics, airport operations and freight environments. They have a strong understanding of service delivery frameworks, safety-led operations and SLA performance, with a track record of keeping busy logistics hubs running smoothly.

They are confident managing relationships with airline clients, airport authorities and internal teams, bringing a calm, proactive approach to problem-solving. Friendly, organised and commercially aware, they are well suited to a permanent role where customer satisfaction, service performance and operational efficiency are key.

What makes them great?

  • Improved On-Time Service Delivery: Helped implement new reporting systems that strengthened performance tracking and contributed to an approximate 15% uplift in on-time service delivery.
  • Customer-Focused Project Delivery: Managed timelines, resources and client-facing documentation across multiple freight contracts, supporting improved customer satisfaction.
  • Commercial & Operational Impact: Played a key role in onboarding new clients within a cargo services environment, contributing to an approximate 20% increase in the client base.

Areas of expertise

  • Service Delivery & SLA Management: Experienced in maintaining high service standards, monitoring performance and ensuring operational commitments are met.
  • Aviation Logistics Operations: Strong background in airport logistics, freight coordination, shipment tracking and safety-focused operational planning.
  • Stakeholder & Client Management: Skilled at building effective working relationships with airline partners, airport authorities, clients and cross-functional teams.