Service Project Manager

Ref: AS9702231

Manchester, England

£50,000

• Permanent
• Long-Term Service Agreements
• Industrial Project Delivery
• Customer-Focused Service Excellence

About the candidate

A seasoned service project professional with a strong background in the industrial sector, bringing hands-on experience across long-term service agreements, aftermarket service delivery and engineering-led customer support. Degree-qualified in engineering, they combine technical understanding with a practical, customer-focused approach to managing quality, cost and time objectives.

They are confident working with internal teams, external stakeholders and clients to keep projects moving in fast-paced environments. Known for strong attention to detail, clear communication and calm problem-solving, they would suit a permanent role where service excellence and operational improvement are key priorities.

What makes them great?

• Improved Customer Satisfaction: Proactively managed client requirements and tailored service delivery, contributing to an approximate 20% uplift in customer satisfaction ratings.
• Reduced Operational Costs: Supported stronger budget control and risk management, helping deliver an approximate 15% reduction in operational costs.
• Service-Led Mindset: Brings a balanced mix of technical engineering knowledge, project discipline and customer focus to drive contract renewals and repeat business.

Areas of expertise

• Long-Term Service Agreements: Experienced in overseeing service contract delivery, ensuring work is aligned to client expectations, quality standards and commercial objectives.
• Project Coordination & Risk Control: Skilled in coordinating cross-functional activity, managing budgets and supporting risk assessments to improve project delivery.
• Customer & Stakeholder Management: Strong track record of building trusted client relationships and tailoring service solutions to meet operational needs.