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Strategic Planning Manager

Nottingham, UK

£70,000

  • Permanent
  • Strategic Resource Planning
  • Operational Efficiency
  • Team Leadership

About the candidate

The candidate is a highly experienced Strategic Planning Manager with a robust background in resource planning and capacity modelling, particularly within contact centre environments. They excel in using analytical approaches to improve operational efficiencies and have a strong track record of leading teams and projects that enhance productivity and customer satisfaction. Their collaborative work style is complemented by a deep understanding of contact centre technology and strategic insights, making them an invaluable asset in aligning workforce needs with broader business goals.

Previously, this professional has effectively managed planning and analysis across multiple sectors, including telecommunications and customer service outsourcing, as well as in retail operations. Their ability to implement innovative analytical tools and develop precise forecasts has consistently resulted in substantial improvements in operational costs and forecasting accuracy.

What makes them great?

  • Operational Efficiency Improvement: Achieved a 20% improvement in staffing accuracy at a large telecommunications provider and a 15% increase in forecasting accuracy in a mid-sized customer service firm.
  • Cost Reduction: Contributed to significant operational cost reductions through effective resource management at a retail company.
  • Innovative Solutions: Led the implementation of new analytics tools that bolster forecasting capabilities and operational alignment with business objectives.

Areas of expertise

  • Strategic Resource Planning: Expert in designing resource planning models and forecasts that significantly improve the efficiency of operations.
  • Team Leadership and Training: Skilled leader with a proven ability to mentor and manage teams, driving their development and operational success.
  • Analytical and Technological Proficiency: Strong numerical skills and understanding of contact centre technologies, enabling accurate operational analytics and support for strategic initiatives.