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Supply Chain AND Customer Experience Senior Consultant FTC

Ref: 145177

London, UK

£80,000 | £600 per day

  • Permanent / Contract
  • Supply Chain Transformation
  • Customer-Centric Operations
  • Immediately Available

About the candidate

This candidate is a commercially astute supply chain and customer experience leader with 20+ years’ experience building, scaling and transforming end-to-end operations across DTC, wholesale, retail and ecommerce environments. They have worked with globally recognised consumer brands across sectors including beauty, fashion, gifting, media, food retail and sustainable consumer products, keeping customer experience at the heart of supply chain decisions.

They bring strong experience in supply chain strategy, 3PL management, S&OP, inventory control, ERP transformation and international market set-up. A people-first leader, they have built and developed teams of up to 30+, partnered confidently with senior stakeholders and delivered change programmes supporting major growth across the UK, EMEA, US and Asia.

What makes them great?

  • Proven growth enabler – Created supply chain plans to support growth from around £80m to more than £200m, while also scaling operations for 70% year-on-year growth and generating around £8m in additional peak-trading revenue.
  • Strong cost and performance focus – Delivered around 20% operational cost savings through 3PL contract negotiation, reduced inbound air shipments by 40% and improved fulfilment by 20% through S&OP.
  • Customer experience impact – Improved online customer ratings from 1.5 to 5 stars, increased order automation to 84%, improved lead-times by 50% and reduced delivery discrepancies from 10% to below 1%.

Areas of expertise

  • Supply Chain Strategy & Transformation – Skilled in designing scalable operating models, network plans and continuous improvement roadmaps to support fast-growing consumer businesses.
  • Customer-Centric Operations – Strong background across DTC, wholesale, ecommerce and retail supply chains, improving service levels, fulfilment and end-customer experience.
  • 3PL, S&OP & Systems Delivery – Experienced in managing logistics partners, embedding S&OP processes, improving inventory accuracy and leading ERP/automation projects.