Customer Service Executive

Customer Service Executive

£27,000 to £29,000 bonus benefits

Permanent/Full time

Greenford

We are seeking a Customer Service Executive to provide outstanding support to both existing and potential customers while representing the company professionally. You will help develop an effective customer service team and assist in improving systems and processes. This role also involves maintaining the company's reputation and acting as an ambassador for its products and values.

Why should I apply?

Join a growing company at the forefront of sustainable, eco-friendly packaging. You'll work in a supportive, innovative environment where your contributions are valued, help shape customer experiences, and grow your career while promoting products and solutions that make a real difference.

Key Responsibilities

• Process and manage orders via the website and accounting system.
• Assist customers over phone, email, and live chat regarding products and services.
• Provide advice and quotations to new and existing customers.
• Resolve customer issues, queries, complaints, and delivery matters.
• Pick and dispatch sample order requests.
• Manage customer expectations, particularly during busy periods.
• Retain customers and drive revenue growth on smaller accounts.
• Liaise daily with outsourced couriers and the warehouse team.
• Manage and track leads through the CRM system.
• Collaborate closely with internal teams including Customer Service, Finance, Supply Chain, and Sales.

About You

• Previous experience in customer service, ideally within a small business or B2B product distribution environment.
• Familiarity with Sage X3 (or similar accounting system) and CRM systems preferred.
• Educated to minimum A-level standard.
• Excellent attention to detail, highly organised, and able to multitask under pressure.
• Strong verbal and written communication skills, with an ability to develop and maintain positive relationships with clients and colleagues.
• Intermediate to advanced Excel skills and comfort with high-volume administrative tasks.
• Hardworking, persistent, and passionate about providing exceptional customer support.
• Interest in packaging, sustainability, and environmental issues is a plus.
• Self-motivated, time-efficient, and enthusiastic with a positive approach to work.

What's in It for You

• Career Growth & Development: Gain experience in a fast-paced, dynamic customer service role with opportunities to develop skills in B2B sales, CRM, and order management.
• Impact & Responsibility: Be the face of the company, helping shape customer experiences, retain clients, and contribute directly to business success.
• Supportive & Purpose-Driven Environment: Work in a team that values your contributions, with a focus on sustainability and making a positive environmental impact.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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