Service Manager

Service Manager

Rotherham

£35,000 - £40,000 per annum

Role Profile

Are you passionate about Customer Service?

Do you want to work for a business that encourages people to take ownership and provide opportunities for progression to those that do?

Are you a strong communicator who is all about relationship building?

This business is going through a period of growth and the successful Service Manager will play an important role in providing a first-class service whilst further developing sales. Working with a variety of small owner-managed businesses, this job is ideal for anyone who is passionate about service and customer relationships with a proactive and hands-on attitude to their work.

Responsibilities:

• Build positive, effective relationships with customers and suppliers ensuring all reasonable customer requirements are met.
• Provide outstanding customer service either by email or phone to our customers.
• Process customer and supplier orders from receipt to completion.
• Communicate effectively with and manage internal teams to ensure orders are picked accurately and delivered on time and in full.
• Develop and implement customer service policies.
• Proactively encourage customers to place additional orders / volume where appropriate.
• Ensure an efficient response to customer requests, problems, and special needs.
• Meet next day service standards, resolve & overcome issues.
• Manage a small customer service team.
• Manage inbound sales, implement and develop outbound sales strategies.
• Liaise with third party couriers, negotiating effectively on service and rate.

Experience:

• Experience in a commercial customer account management role where you will have developed exceptional administrative skills and the ability to prioritise and work under your own initiative.
• Pleasant, polite and always professional whether face to face or via telephone - persuasive, empathetic, able to handle conflict and pressure.
• Well organised, a good problem solver and able to manage lots of information at the same time to effectively handle every day logistical challenges between suppliers and clients.
• A strong team player with excellent communication skills enabling you to liaise with people at all levels inside and outside of the organisation.
• Can work in a high paced environment, working conscientiously and proficiently.
• Be self-motivated able to use own initiative and multi-task.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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