Strategic Account Manager - Automotive

Strategic Account Manager - Automotive

West Midlands

Hybrid

£50,000 - £60,000 Car Allowance Bonus Benefits

Role Profile

Our client, who is a well-established business, are looking for a dynamic Strategic Account Manager to lead and grow relationships with key OEM & Tier 1 clients. In this role, you'll be responsible for driving revenue growth, enhancing customer satisfaction, and identifying new business opportunities across our most strategic accounts. You'll act as a trusted advisor, ensuring our clients' success while aligning with our business goals.

Key Responsibilities

• Build and maintain a robust contractual framework that supports long-term client partnerships.
• Lead regular business reviews to evaluate performance, identify areas for improvement, and align on future collaboration plans.
• Cultivate strong, trusted relationships with key stakeholders and executive sponsors across client organizations globally.
• Maintain an up-to-date stakeholder matrix and organizational chart within the CRM, ensuring full visibility of key contacts and lateral relationships across departments (Operations, Quality, Finance, IT, etc.).
• Develop and execute strategic account plans to meet sales targets and performance metrics.
• Identify and pursue opportunities to expand products, services, and geographical reach, increasing client value .
• Define and track KPIs and service metrics that matter to the client, ensuring performance aligns with contractual obligations and expectations.
• Keep accurate and current records of all client interactions, proposals, and account details in the CRM.
• Partner with cross-functional internal teams to ensure seamless support and service delivery to clients.
• Act as the primary point of contact for all business-related client inquiries, projects, and escalations, delivering proactive and responsive communication.
• Collaborate with internal teams to resolve client issues quickly and effectively, maintaining high levels of satisfaction.

Skills & Experience

• Proven track record as a Senior Account Manager or similar, with at least 2 years of experience in a related industry.
• Proficiency in CRM tools and data management.
• Familiarity with sales performance metrics and reporting.
• Excellent communication, presentation, and negotiation skills, including experience presenting to executive-level stakeholders.
• Strong customer-first mindset with a collaborative and solutions-oriented approach.
• Exceptional organizational and analytical skills.
• Ability to influence and engage with stakeholders across all levels of an organization.

Client information

Our client is a well-established & growing international business with offices across the UK , and the Midlands.

Remuneration

£50,000 - £60,000 Car Allowance Bonus Benefits

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