Business Process Manager

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London | Ref: BBBH23809

£80000.00 - £85000.00 per annum + Benefits

Business Process Manager - Project and Management System Improvement

Circa £80,000 - £85,000 +Benefits

Central London, Eastern Side

The Role

Cast UK are pleased to partner with The London P&I club, one of the world's leading Protection and Indemnity Associations. We are now looking for an exceptional business process manager who will be a highly skilled organisational facilitator with sound technical competence in project management, change management and management systems (ISO 9001).

The successful candidate will be responsible for optimising process performance across the business and facilitate the smooth and effective introduction of changes, including new business areas. Providing leadership and direction for the development and continuous improvement of the organisation's management system, coupled with hands-on project management.

The role will report to the CEO and will have a general responsibility to the Management Board; on a project basis will be responsible to a specific role who will act as project sponsor.

The Person

  • You will have excellent people skills, and the ability to engage and get buy-in at all levels across the business.
  • You will be emotionally intelligent and have patience and empathy whilst being persistent and tenacious.
  • You will be diplomatic, yet willing and able to give clear and direct feedback, offer constructive challenge, and hold others to account.
  • You will use your influencing, coaching and facilitation skills to get things done, build high levels of trust and take difficult decisions when necessary.
  • You will be a team player, driven and motivated by achieving successful outcomes for the organisation.
  • You need to be a strategic thinker who understands the commercial drivers of the business and the industry, and will also be happy to be hands on, including writing documents and procedures where necessary.
  • You will be a self-starter, driving the improvement agenda and proactively networking with others in and outside the organisation. You will be comfortable and credible with senior management.
  • You will be a skilled project manager, working with stakeholders to identify steps needed to achieve results, right first time. You will pay attention to necessary detail whilst being pragmatic and not bureaucratic.


  • A proven track record of working with top teams including cross functional and international working, at a strategic level.
  • 5 years experience of professional services industries.
  • Project management and change management experience.
  • Excellent facilitation skills.
  • Emotionally intelligent with excellent communication and people skills.
  • A practical understanding of processes and process improvement.
  • A thorough understanding of ISO 9001:2015 as a management tool, together with well-developed audit skills.
  • An enthusiastic, resilient optimist with a can-do approach and a strong drive to improve.
  • Analytical with ability to perform evidence/data-based analysis and draw logical conclusions

Key responsibilities

  • Engages, involves and supports the Management Board to exercise leadership and management of the management system, providing a critical link between strategic management and operational activities.
  • Project manage the development and implementation of changes, improvements and new business areas.
  • Invigorate, improve and streamline the business management system to ensure it adds value, including day to day maintenance of the system.

£80,000 - £85,000 + Benefits

About Cast UK
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. For more information on Cast UK and a complete list of all of our current vacancies, please visit

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