Ref: BBBH31934
Customer Service Project Manager
Custom Services Project Manager (6-9 months)
West Yorkshire
£250-£350 per day
Role Profile
Cast UK are recruiting a Customer Services Project Manager position for an e-commerce business in West Yorkshire, who are of the fastest growing businesses in the UK. The candidate will support the development of their customer services department, improving the customer journey, streamlining and improving processes and developing systems.
Key Responsibilities
- Ability to map out and develop customer journey
- Improve current systems, driving a more streamlined and efficient process
- Support and guide customer services team to deliver high quality service
- Work with Customer Services Manager on team KPI's
- Improve and develop effective SOP's
Required Skills & Experience
- Good customer service experience
- E-commerce or retail experience beneficial
- Good knowledge of CS systems is essential
- Good stakeholder management skills
Want to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com
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