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4PL Contract Operations Manager

Ref: AS8843024

Northampton, England

£45,000

  • Permanent
  • Pharmaceutical Logistics
  • 4PL Operations
  • Continuous Improvement

About the candidate

This candidate is an accomplished logistics and supply chain professional with strong experience managing complex pharmaceutical operations across both 3PL and 4PL environments. They have a solid track record of overseeing multiple contracts, keeping service delivery on track against SLAs and KPIs, and building productive relationships with customers, suppliers, carriers and internal stakeholders.

They bring a proactive, analytical approach to contract operations, with experience spanning transport planning, final mile logistics, supplier management, performance reporting and continuous improvement. Available to start in 2 weeks, they are seeking a permanent opportunity where they can support operational excellence and service improvement.

What makes them great?

  • Proven Efficiency Gains: Delivered continuous improvement initiatives that increased service efficiency by around 15% while also supporting stronger customer satisfaction.
  • Commercially Minded: Helped reduce operational costs by around 20% through improved supplier and carrier negotiation strategies.
  • Strong Pharmaceutical Logistics Background: Brings sector-specific experience in regulated, service-critical environments where accuracy, compliance and reliability are essential.

Areas of expertise

  • 4PL & 3PL Operations: Experienced in coordinating logistics activity across pharmaceutical contracts, ensuring service levels, compliance and customer expectations are consistently met.
  • Performance & KPI Management: Skilled in monitoring SLAs, identifying service trends and using performance data to drive improvements across supply chain operations.
  • Stakeholder & Carrier Management: Confident working with suppliers, carriers and customers to strengthen relationships, improve communication and support reliable service delivery.