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Account Executive

Ref: AS8210346

CW7, UK

£35,000

  • Permanent
  • High Customer Retention
  • Process Efficiency
  • Strategic Account Management

About the candidate

The candidate is an experienced Account Executive specialising in the fast-moving consumer goods (FMCG) sector. With a strong background in customer service and account management, they are adept at handling customer relationships and expectations, ensuring smooth and efficient order processes. Known for their exceptional organisational skills and ability to excel under pressure, the candidate is highly effective in fast-paced environments, maintaining a proactive, positive approach to problem-solving and continuous improvement.

What makes them great?

  • Efficiency Enhancements: Implemented process improvements that reduced customer response times by 30%, boosting customer satisfaction levels.
  • Revenue Growth: Managed key client accounts effectively, yielding a 20% increase in repeat business through strategic account management and exceptional service.
  • Operational Support: Played a pivotal role in achieving departmental KPIs, demonstrating a strong ability to multi-task and maintain attention to detail under pressure.

Areas of expertise

  • Customer Relationship Management: Expertise in overseeing client accounts, known for boosting client satisfaction and retention through effective communication and relationship-building strategies.
  • Process Improvement: Demonstrated ability to implement process improvements that enhance service delivery, resulting in significant reductions in response times and increased efficiency.
  • Project Coordination: Skilled in supporting sales teams by streamlining order processing and logistics, aligning departmental objectives to improve overall performance.