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Account Manager

Ref: AS7686138

Surrey, UK

£40,000

  • Permanent
  • Strategic Account Management
  • Increased Revenue & Client Satisfaction
  • Improvement In Operational Efficiency

About the candidate

The candidate is an adept Account Manager specialising in the social housing sector with considerable experience in cultivating and expanding key client relationships. They excel in strategic management, focusing on tailoring innovative, profitable growth solutions directly aligned with client needs. With a knack for spearheading collaborative efforts, this Account Manager effectively rallies internal teams and stakeholders to meet and surpass client expectations. Their communication prowess and problem-solving capabilities have enabled them to navigate complex structure dynamics fluidly, fostering durable partnerships aimed at achieving sustained success.

Based in Surrey, their background includes pivotal roles in enhancing client relations and service delivery within nationally recognised social housing providers, local construction firms focusing on the social housing space, and regional building solutions companies. This experience has equipped them with a deep understanding of the sector's requirements and challenges, positioning them ideally for roles where strategic client management and development are paramount.

What makes them great?

  • Revenue Growth: Played a central role in initiatives that increased sector-based revenue by 15% through enhanced business development approaches and service innovation.
  • Client Satisfaction Improvement: Instrumental in implementing strategies that raised client satisfaction ratings by 25% through targeted improvements in service delivery and performance monitoring.
  • Operational Efficiency: Effectively coordinated with operational teams to streamline client onboarding and service processes, significantly enhancing operational efficiencies and client feedback scores.

Areas of expertise

  • Strategic Account Management: Skilled in developing and executing tailored strategies that align with client objectives, enhancing client retention and satisfaction.
  • Client Relationship Development: Proven ability to manage high-stakes relationships and foster partnerships, ensuring alignment and compliance with critical contractual obligations.
  • Service Delivery Innovation: Accomplished in leading efforts to refine and improve service offerings, driving innovative solutions that match the dynamic needs of clients.